Availability engagement: what we sign for, and what we do not.
One agreement covers how a fault is detected, how a certified team gets to site, and how the asset is repaired, including whether the part is on the shelf. What we cannot control, we do not promise.
Three things are hidden in one service contract.
Buying one and assuming you have the others is how owners end up with a dashboard full of green lights and a battery they cannot make a warranty claim on.
A fault is noticed
Monitoring and diagnostics read the asset's condition, not just what a dashboard displays.
A certified team is on site
Our own technicians from Antwerp and Novi Sad, and qualified partners trained to a defined standard.
The asset is back in service
European spare parts and one point of accountability for the whole site, not one vendor's cabinet.
Response and repair terms per signed agreement
We sign for the site. The chemistry stays with the manufacturer.
Cell chemistry and degradation are covered by the manufacturer's warranty. We write that boundary into the contract, so every failure has one owner.
Terms set per site, measured on data both sides can see.
Liability per site
Agreed per site, in line with the scope and the spare-parts commitment.
Data access first
Access to monitoring data is a precondition. Without it, availability cannot be measured or defended.
Availability per signed agreement
We commit only to what we can deliver, and report it every month.
Renewal is earned on the data, not promised in advance.
An engagement can start with a shorter initial term and extend once operating data is on record.
Initial term
Baseline the site, agree the measurement, start monthly reporting.
Record builds
Availability, events and response on record, month by month.
Extend
A longer term and wider scope, set on what the data shows.
What we bring together.
Bound to no manufacturer
When a failure has several possible owners, we say which one, in writing.
Multi-brand
Accountable for whole-site availability, whichever brands are installed.
China-connected
Manufacturer escalation, parts channels and a Chinese-speaking front office.
We also provide after-sales services to manufacturers under framework agreements. Where a finding concerns one of our clients, we tell you before work begins. The method and the data are the same either way.
Three ways to engage.
Monthly retainer
For a committed response, per signed agreement.
One hourly rate
For time on site. Travel at cost.
Per site
Scope, terms and reporting set in one agreement.